Bathso is a
trading name of TRAMAR IMPORT & EXPORT SERVICES LIMITED, registered company
number 08170296.
By making a
purchase on bathso.co.uk, you confirm your acceptance of these terms &
conditions. Please read them carefully. To order goods through this website you
must be at least 18 years of age and able to accept delivery within the UK.
1. Description
of Goods
All images,
descriptions, specifications and advertising on our site are intended to give
an approximate description of the goods. We endeavour to provide product
descriptions that are correct, but we advise that you seek technical advice from
your qualified installer prior to commencing installation. We will not pay
compensation for installation costs that have been incurred due to errors in
description of goods listed upon this site. It is your responsibility to
inspect the item you have received and ensure it's suitability prior to
commencing installation.
Please note
that plumbing materials and sizes may vary. Pipework, for example, may be
copper or plastic, and connections may be 22mm, 15mm, push-fit, threaded and so
on. It should be noted that it would be prudent to check prior to purchase that
the connections required or included with any product sold on our website are
suitable for installation to your specific plumbing supply, especially if a
'retro-fit' installation is intended, and existing products are tiled in. We
will not be responsible for costs incurred if plumbing modifications are
required.
2. Timescales
& Delivery
PLEASE DO NOT
ARRANGE FOR INSTALLATION OF YOUR GOODS UNTIL THEY HAVE BEEN DELIVERED &
CHECKED FOR DAMAGE.
We will not
compensate you for missed appointments due to delays or damages. It is your
responsibility to order items in good time and ensure they are undamaged and
free from visual defect prior to engaging with an installer.
We pride
ourselves in having the UK's largest online offering of bathroom products. Some
of our products are not kept in stock and need to be specially ordered for you.
We aim to ship orders within 5 working days of receipt of order (although
orders of products held in stock are generally shipped much sooner). If your
order is not due to ship within 5 working days, we will endeavour to notify you
by email or telephone where provided, and give you the option to wait, switch
to an alternative product, or cancel your order and receive a refund. Goods are
subject to availability and delay in delivery of goods is sometimes outside of
our control. We accept no liability whatsoever in respect to late deliveries,
and we strongly recommend that you do not book any plumber or installer to commence
work before you are in receipt of the goods and have checked them over.
3. Payment
& Price
We are entitled
to make adjustments to the price to take account of any increase in our
supplier's prices or the imposition of any taxes or duties, or if due to an
error or omission the price published for the goods is wrong. All goods must be
paid for on completion of order, and all funds must be cleared prior to
shipping. We accept most major credit and debit cards, including Visa and
Mastercard. We may accept other forms of payment, including Cheques, BACS,
PayPal amongst others, but only at our discretion prior to order.
4. Delivery
Charges
Estimated
delivery charges are listed on each product page and the basket. An exact cost
to your delivery address will display in the checkout to take in to account
outlying areas of the UK and international deliveries. Deliveries to Northern
Ireland, Scottish Highlands and Islands and some remote areas of the country
will incur a surcharge.
5. Returns
5.1 Our Returns Policy
30 days to return your items for a refund.
Convenient collection of unwanted goods available.
Collection & redelivery fees will apply for unwanted items.
5.2
Hassle-Free Returns & Exchanges
If you decide
you don't want a product, you can return your items within 30 days of delivery
for refund less delivery and collection charges.
We understand
that returning fragile items can be difficult. We now offer a collection
service at a time and place to suit you. For small items, we’ll send DPD or equivalent company to
collect within a day slot. For bulky, fragile items, we’ll send a specialist
fragile transport company. They too will provide a collection window for
convenience (area exclusions and service restrictions apply to carriers).
Please note that charges will apply (see below). Alternatively, you are welcome
to arrange your own method of transport back to us.
Simply speak
with us by email info@bathso.co.uk and we’ll be happy to help
arrange your return.
Please note
that we cannot accept returns or exchanges for products that have been used,
installed, or made-to-order. We are also unable to accept back any items that
have been plated for you (for example a gold tap on a long lead time). In order
for your return to be accepted, please ensure items are packaged as they were
sent out, and that they are in a resalable(original) condition.
5.3
Collection Service Charges
We won’t charge
you a restocking fee for returning your products*, but you will be required to
pay the transportation costs incurred by the return (or arrange your own
delivery back to us). The charge for this service will depend on the size and
type of items being returned.
Small,
non-fragile items can be collected via DPD. For most of the UK, DPD will
provide a 1 hour time slot for convenience. Our team can select a specific day
that suits you, or collect from an alternative address. The charge for this is
£15.00
Large, fragile
items can be collected via a specialist fragile carrier to ensure they arrive
back safely. The charge for this is £29.99 for the collection of a single
fragile box, or £39.99 for the collection of multiple boxes, or any glass,
baths or single fragile items that are not in a box.
If there was a
surcharge on your original order due to additional transport costs, we’ll apply
a similar charge to your collection. Our team will be happy to let you know how
much this will be, and generally, it applies to areas of Northern Scotland,
Channel Islands, Scottish Islands and other harder-to-reach areas of the UK.
We are unable
to collect international orders.
If you are
exchanging your item, you will also be required to pay the delivery cost of
your new item.
5.4 Damaged
Goods
Our team
carefully package your order before we dispatch it to you, so damage is rare.
It’s also very important that you inspect your goods upon delivery, as we’ll
usually ask you to sign a form confirming that they appeared to be in good
condition when you received them (except small items sent by parcel courier).
If you discover
a damaged item during inspection, let our delivery partner know or note this on
the form and speak with our team by email info@bathso.co.uk. If
you are not given the opportunity to inspect your goods upon delivery, please
note this on the form and inspect them as soon as possible afterwards.
If you only
realise after the delivery that you're unhappy with the quality, please email
us via info@bathso.co.uk within 2 working days of your delivery, sending us
photos of both the damage as well as the exterior packaging of the damaged
item. Once the damage has been confirmed, we will ensure a replacement is sent,
free of charge.
Please note:
Please ensure you inspect your goods thoroughly before handing them over to
your installer. It is important that you do not install damaged goods, as we
will be unable to replace or refund damaged items that have been installed.
5.5 Faulty
Goods
If you believe
you have a defective product, please contact our team by email info@bathso.co.uk.
It may be possible to resolve a problem by offering technical advice over the
telephone or by email, or by sending replacement parts. As such, we recommend
that you do not uninstall or replace an item prior to speaking with our team.
We may also instruct the manufacturer’s technical or aftersales team to contact
you directly.
Due to the
technical nature of the products we sell, and factors such as water pressure,
electrical supply and the requirement for professional installation, it may not
be immediately evident whether the product is faulty or if the problem lies
with the installation or the domestic environment. We reserve our right to
collect and arrange for the item to be tested to ascertain the cause of a
purported fault. This process may take up to 28 days, although we will always
aim to act as quickly as possible. If required, we will be happy to provide a
non-chargeable replacement prior on the condition that the item has been
reported as faulty. However, please be aware that if the item is subsequently
found not to be faulty, any costs incurred in collecting the item may become
chargeable, as will the cost of any previously non-chargeable replacement items
provided.
We may be able
to confirm a product defect without the need for collection or testing. If you
are able to provide images or videos of the faulty item this is often a big
help in us resolving your issue as quickly and painlessly as possible.
Once we’ve
confirmed a fault, we’ll advise you on the next course of action. You are
entitled, once a fault has been confirmed, to either an exchange or a refund
within the first 30 days after delivery of your order. After 30 days, once a
fault has been confirmed, we would typically look to repair the item if
appropriate, or replace the item with one of equal value.
Products that
develop a fault after 1 year are usually covered under the manufacturer’s
warranty and subject to the terms and conditions of that warranty. Please
retain your proof of purchase and any warranty documentation, if supplied, in
case you need to claim under warranty at a later date.
6. Warranties
& Liability
We warrant to
you that all goods will be of satisfactory quality and fit for their normally
intended domestic purpose. All Bathso products carry a 12 month
warranty. Any guarantees that exceed 12 months are provided by the manufacturer,
and not by Bathso, and any problems that occur outside of this 12 month period
should be taken up directly with the manufacturer. We will, at our discretion,
help you get in touch with the manufacturer by acting on your behalf, or
passing on details.
Our liability
for losses you suffer as a result of us breaching this agreement is limited to
the purchase price of the Product and any losses which are a foreseeable
consequence of us breaching the agreement. Losses are foreseeable where they
could be contemplated by you and us at the time your order is accepted by us.
This does not limit in any way our liability for death or personal injury. We
are not responsible for the following losses where they are suffered by you in
relation to a business:
a. Indirect or
consequential loss, including but not limited to any loss resulting from the
cost of plumbers, contractors, or anyone else involved in the installation of
the products.
b. loss of
business, revenue, profits, contracts, anticipated savings, data, management or
office time.
All products
should be installed by a qualified professional. We do not recommend attempting
the installation of bathroom and kitchen items without holding the current,
relevant qualifications due to the inherent technical nature of the products.
It should be noted that installation by an unqualified individual may
invalidate manufacturer warranties, so it is imperative that you check the
terms and conditions of the manufacturer before proceeding with 'DIY'
installation. Neither Bathso nor the manufacturer can be held responsible for
any costs incurred as a result of installation by unqualified individuals.
7. Water
Pressure
The nature of
the products sold by Bathso (bathroom and kitchen taps, showers etc) are
subject to various water pressure recommendations (amongst other
recommendations) by the manufacturers. Where possible, these are stated on our
website. It is your responsibility to ensure that the products you have ordered
are suitable. We strongly recommend that you seek professional advice before
installation, as we will not take back products after they have been installed.
8. Examination, Reporting Damage and Acceptance
8.1 The Company takes care to ensure all Goods leave in good condition. All goods are dispatched with a plastic covering. If this plastic cover has been tampered with in any way, please do not accept the delivery of the Goods and report to the Company immediately.
8.2 Goods delivered to the Buyer must be checked immediately upon delivery and any damages /shortages / incorrect items must be recorded on the delivery note of the transportation company. Delivery note marked "unchecked" or failure to record damage will be deemed as acceptance as no damage and no shortage and Company will not accept any claim thereafter.
8.3 Take a digital high definition photo of the damaged items and forward to us with a written statement of damages within 24 hours as this will enable the Company to claim against the carrier.
8.4 If confirmed and accepted by the Company, shortages, damaged and incorrect deliveries notified to the Company, wherever possible will be remedied within a further 14 working days subject to availability.
8.5 The Buyer shall deem to have accepted the Goods, if the Goods have been fitted/fixed or attempted to fit/fix.
9. Entire Agreement
These terms and
conditions represent the entire agreement between us in relation to the subject
matter of any contract, and supersede any prior agreement, understanding
arrangement between us (you, the customer and Bathso), whether oral or in
writing. We each acknowledge that, in entering into a contract, neither of us
has relied on any promise or representation given by the other, or implied from
anything said or written in negotiations prior to such contact. We have taken
reasonable precautions to avoid any errors or omissions to product information
or pricing across the website. However, please note that orders will not be
accepted if it becomes evident prior to being dispatched and invoiced that
there are material errors or omissions that should not have been present. We
reserve the right to refuse, cancel or refund any orders prior to dispatch and
invoice without notice.